1. Home
  2. FAQ
❓ Frequently Asked Questions

98k FAQ — All Your Questions
All Answers in One Place

From registration to payments, bonuses to gaming — every question you have about 98k is answered right here. Clear, direct, and to the point.

Account Payment Bonus Games Security Support
50+
FAQ
6
Categories
24/7
Support
Bangla
Language Support

📋
98k FAQ — Everything You Need to Know

98k is one of Bangladesh's most trusted online gaming platforms, with thousands of new and returning members joining and playing every day. Naturally, a lot of questions come up — how to register, how long withdrawals take, how to claim bonuses, whether the games are fair. This FAQ page gives you clear, direct answers to all of them.

The 98k FAQ gives you a clear understanding of how the entire platform works. Questions are organized by category, so you can jump straight to whatever you need. New users should start with the Account section; if you have payment-related questions, head to the Payment section.

Tips

Use the category tabs above to jump directly to the FAQ section you need. Click on any question to expand the full answer.

👤

Account Questions

Signing up on 98k is quick and easy. Go to 98k.vin, click the "Register" button, enter your mobile number, create a password, and verify with an OTP — that's it, your account is ready. The whole process takes about 2 minutes.

No, each mobile number can only be used to create one account. Per 98k's policy, each person is allowed a single account. Attempting to create multiple accounts may result in all accounts being suspended and any balances being forfeited.

Click the "Forgot Password?" link on the login page. An OTP code will be sent to your registered mobile number. Use that code to set a new password. The whole process takes just 2–3 minutes.

Yes, account verification (KYC) must be completed before making a withdrawal. Simply upload a photo of your National ID or passport to get verified. Verified accounts have higher transaction limits and added security.

Entering the wrong password too many times may temporarily lock your account. Wait 30 minutes or contact live chat support. The support team will get your account reactivated quickly.
💳

Payment & Transaction Questions

98k supports all the popular payment methods in Bangladesh, including:
  • Mobile Banking — Most Widely Used
  • Nagad — Instant Transactions
  • Rocket (DBBL)
  • USDT (Tether) — Crypto Payments
  • Bank Transfer — For Selected Banks

The minimum deposit is BDT 200. The minimum withdrawal is BDT 300. Maximum deposit and withdrawal limits depend on your account's verification level. Verified accounts enjoy significantly higher limits.

Most withdrawal requests are processed within 15 minutes to 2 hours. Mobile Banking and Nagad are typically the fastest. Processing may take a bit longer late at night or during peak hours. Your first withdrawal may take slightly longer due to the verification process.

98k does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as Mobile Banking or Nagad) may apply their own transfer charges. Network fees may also apply to USDT transactions.

Wait 10–15 minutes and refresh the page. Most deposits are credited automatically within that time. If it still hasn't appeared, contact live chat support with your transaction reference number and the issue will be resolved quickly.
🎁

Questions About Bonuses & Promotions

New members receive a welcome bonus as soon as they join 98k. The first deposit comes with a bonus, free spins, and special game credits. For full details on current bonus offers, visit the Promotions Page page.

Every bonus comes with a wagering requirement — meaning you need to place a certain number of bets before you can withdraw the bonus amount. For example, a 10x wagering requirement on a BDT 100 bonus means you must wager BDT 1,000 before withdrawing. The terms for each bonus are listed separately.

Logging into 98k every day automatically adds a daily login bonus to your account. The longer your login streak, the higher the bonus gets. You'll see a bonus notification on your dashboard after each login.

Yes, with 98k's referral program, you and your friend both receive a bonus when they register using your referral code or link. Once your friend makes their first deposit, you also earn an additional referral commission. Full details are available on the promotions page.
🎮

Game Questions

98k offers a wide variety of games, including:
  • Slots — Hundreds of Different Themed Slot Games
  • Fish Games — Exciting Fishing-Style Games
  • Live Casino — With Real Dealers
  • Sports Betting — cricket, football, and More
  • Lottery & Card Games

Yes, all games on 98k operate under a Provably Fair system. Random Number Generator (RNG) technology is used and regularly audited by third parties. There is no way to manipulate the outcome of any game.

Yes, all 98k games are optimized for mobile devices and run smoothly on both Android and iOS. Download the 98k app for an even better experience — faster loading, lower data usage, and push notification support.

If you get disconnected, your game session is kept safe on our servers. When you reconnect, you can pick up right where you left off. If the connection drops mid-bet, the round result is determined by the server, and any winnings are credited to your account automatically.
🔒

Security Questions

Yes, 98k uses 256-bit SSL encryption to keep all your data secure. Your personal information is never shared with third parties. To learn more, visit our Privacy Policy page.

Go to Account Settings, find the "Security" section, and look for the 2FA option. Verify your mobile number to activate it. After that, each login will require both your password and the OTP sent to your phone. This doubles the security of your account.

If you suspect someone else has accessed your account, change your password immediately and log out of all devices. Then notify us via live chat. 98k will never ask for your password by phone or email — if you receive any such request, contact support right away.
🎧

Support-Related Questions

There are several ways to reach 98k:
  • Live Chat — Available 24/7 on the Website or App
  • Email — [email protected]
  • Telegram Support Channel
Live chat gets you the fastest response — typically within 2–5 minutes.

Yes, the 98k support team provides full assistance in Bangla. Our support agents are trained with Bangladeshi users in mind — they speak Bangla and explain solutions clearly and simply.

For any complaints, reach out via live chat first. If the issue remains unresolved, send a detailed message to [email protected]. Serious complaints are addressed within 24 hours. You will receive a reference number to track your complaint at any time.

98k takes responsible gaming seriously. Your account settings include deposit limits, self-exclusion, and cooling-off period options. For more details, visit our Responsible Gaming page.
Category Navigation
Account Payments & Transactions Bonuses & Promotions Games Security Support
About 98k
Licensed Platform
Trusted & Regulated
Support in Bangla
24/7 Support in Bangla
Fast Payments
Mobile Banking, Nagad, Rocket
Provably Fair Games
RNG Audited System
Direct Help

If you don't find your answer here, our support team is always ready to help.

Live Chat
24/7 Online · 2–5 Minutes
Email Support
Related Pages
Register Login Promotions Responsible Gaming About Us Terms and Conditions
Why 98k Best Choice?

Hundreds of thousands of Bangladeshi players have already chosen 98k — because it's safe, fast, and fun.

⚡
Instant Transactions

Deposits reflect in your account within seconds, and withdrawals are processed in 15 minutes to 2 hours. Payments are supported via Mobile Banking, Nagad, and all other popular methods.

🔒
Top-Level Security

Your account and funds are protected with SSL 256-bit encryption, 2FA, and an anti-fraud system. Regular security audits keep the platform up to date at all times.

🎁
Attractive Bonuses

Welcome bonus, daily login bonus, referral commission, and weekly cashback — 98k has no shortage of rewards. You have a chance to earn a bonus on every deposit.

📱
Mobile App

Download the 98k app for Android and iOS. Enjoy biometric login, push notifications, and an optimized gaming experience that runs smoothly even on mobile data.

🗣️
Bangla Support

Bangla customer support is available 24/7. Get a response via live chat in just 2–5 minutes. Talk to us in Bangla anytime — fast, friendly help whenever you need it.

🎮
Massive Game Library

Slots, Fish Games, Live Casino, Sports Betting — all in one place. Every game is Provably Fair and RNG-audited, so results are completely unbiased.

🚀

No more questions — get started now!

Got all your answers from the 98k FAQ? Then don't wait — register today, claim your welcome bonus, and start playing. Join hundreds of thousands of gamers across Bangladesh.

Register App Download
বাংলা